Customer Success Account Manager at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Technical Expertise, Business Acumen, Project Tracking, Risk Management, Collaboration, Cloud Solutions, Digital Transformation, Customer Success, Operational Health, Security Initiatives, Sales Programs

Industry

Software Development

Description

Overview As an Early in Profession Customer Success Account Manager, you will play a pivotal role in driving customer success outcomes. This is an entry-level opportunity designed for individuals passionate about technology, customer engagement, and delivering business value. The Customer Success Account Manager (CSAM) is the primary delivery leader and trusted advisor for Microsoft’s strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft’s cloud platforms. By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform. Responsibilities Build trusted relationships with customers and partners. Support account planning and execution to accelerate digital transformation. Manage day-to-day customer success activities, including milestone and project tracking, escalations, and proactive risk management. Collaborate with internal teams (Engineering, Sales, and Support) to deliver seamless customer experiences. Contribute to consumption growth and adoption of Microsoft cloud solutions. Drive health, resiliency, and security initiatives with customers to ensure robust, sustainable, and secure environments aligned to best practices. Drive Microsoft Unified Sales Success Programs Qualifications Required/minimum qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 1+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Customer Success Account Manager will build trusted relationships with customers and manage day-to-day success activities. They will collaborate with internal teams to ensure seamless customer experiences and drive the adoption of Microsoft cloud solutions.