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Customer Success Account Manager at Microsoft

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Program Management, Solution Delivery, Customer Success, Stakeholder Engagement, Retention Strategies, Churn Analysis, Bilingual Communication, Project Management, Consulting, ITIL, Technical Understanding, Account Management, Business Analysis, Portfolio Management, Certification Knowledge

Industry

Software Development

Description

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Fluent in Spanish and English. Any other language would be a plus. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven experience customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND proven experience customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience Relevant work experience within customer industry Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification

Responsibilities

Support foundational relationships with key customer stakeholders to enable quality solution delivery. Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.