Customer Success Account Manager at Microsoft

Kavala, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Program Management, Cloud Adoption, Stakeholder Engagement, Technical Knowledge, Delivery Management, Communication Skills, Change Management, Project Management, Customer Success, Solution Delivery, Business Acumen, Collaboration, Risk Management, Customer Advocacy, Technical Solutions

Industry

Software Development

Description

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. As a Customer Success Account Manager (CSAM), you will be a key partner to our customers, supporting them in achieving the full value of Microsoft’s Digital Cloud platforms. You will play a pivotal role in driving the execution of customer success plans, aligning Microsoft’s technology and services with customer business objectives, and supporting program delivery to ensure impactful outcomes. By leveraging your technical knowledge, program management skills, and relationship-building capabilities, you will contribute to accelerating customer adoption, usage, and satisfaction. This opportunity will allow you to accelerate your career growth, develop deep business acumen, strengthen your delivery management expertise, and deepen your cloud and industry knowledge. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and customer health. Partner with account team leaders, leveraging guidance from more experienced colleagues to build trust and alignment. Customer Success Leadership & Strategy: Contribute to aligning customer business objectives with Microsoft’s portfolio of solutions. Work with account teams to link Customer Success Plans (CSPs) to account plan priorities and develop bookable programs of work that drive customer impact. Delivery & Program Management: Support program planning, customer-facing program reviews, and prioritization of engagements. Collaborate with key technical stakeholders to address agreed-upon customer outcomes and account priorities. Cloud Adoption & Consumption: Track adoption and usage of Microsoft products and services to meet consumption milestones. Identify opportunities to improve adoption, address blockers, and drive increased usage of Microsoft Cloud solutions. Customer Retention & Health: Develop and leverage an understanding of retention and churn signals within your customer portfolio. Begin identifying potential risk areas and opportunities to sustain and grow customer engagements. Customer Advocacy: Initiate conversations with customers to connect their objectives with Microsoft’s portfolio of work, ensuring that Microsoft technology and services are aligned to support their goals. Cross-functional Collaboration: Partner with internal Microsoft teams and the partner ecosystem to ensure the right expertise is engaged at the right time to support customer success initiatives. Qualifications Required Qualifications: Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years of relevant experience OR equivalent experience. 3+ years of relevant work experience within the customer’s industry. Preferred Qualifications: Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS). ITIL Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent project management certification. Prosci or equivalent change management certification. Experience working with enterprise customers in cloud transformation or service delivery scenarios. Strong communication and stakeholder engagement skills, with the ability to influence across technical and business audiences. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Customer Success Account Manager will support customers in achieving the full value of Microsoft’s Digital Cloud platforms by driving customer success plans and aligning technology with business objectives. They will also track adoption and usage of products, identify opportunities for improvement, and collaborate with internal teams to ensure customer success initiatives are met.