Customer Success Account Mgmt IC4 at Microsoft

, , Switzerland -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Program Management, Cloud Technology, Hybrid Infrastructures, Architecture Designs, Migrations, Communication Skills, Presentation Skills, Conflict Resolution, Stakeholder Management, Account Planning, Technical Resources, Customer Outcomes, Support Coverage Model, Business Capabilities, Strategic Alignment

Industry

Software Development

Description

In partnership with the account team, you will be accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas. Establish and nurture strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication and escalation strategies with customer stakeholders. Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate. Drive conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads. Success in Engagement Management, Customer Success, Program Delivery, or Program Management within a Cloud technology environment. Experience with cloud and hybrid infrastructures, architecture designs, and migrations. Proven track record of driving business outcomes collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist). You will bring strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. Bachelor's Degree in Engineering, Information Technology, Business, or related field OR Master's Degree in Engineering, Information Technology, Business, or related field. Fluency in English is mandatory. German and French are preferable, but not essential.

Responsibilities

You will be accountable for the development and execution of the internal and customer-facing aspects of the cross-cloud consumption plan. Establish and nurture strong sponsorship and manage relationships with customers to drive execution of support coverage models and consumption roadmaps.