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Customer Success Account Mgmt at Microsoft

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Strategy, Relationship Management, Cross-Functional Coordination, Executive Presence, Strategic Planning, Solution Delivery, Practice Management, Customer-Facing Consulting, Portfolio Management, ITIL Certification, Project Management, Prosci Certification

Industry

Software Development

Description

Customer Strategy & Relationship Management Build and maintain trusted relationships with customer stakeholders and technical professionals. Coordinate cross-functional v-teams to align resources with customer outcomes. Demonstrate executive presence and adapt communication style from boardroom to backroom. Collaborate with account teams and contribute to shared goals through strategic planning and execution. Experience engaging with senior executives and technical stakeholders. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience 3+ years relevant work experience within customer industry Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification

Responsibilities

Build and maintain trusted relationships with customer stakeholders and technical professionals. Coordinate cross-functional v-teams to align resources with customer outcomes.