THE BEGINNING OF YOUR CAREER WITH CFM:

Our Customer Success team is growing, and we are looking for motivated individuals to come and join us here at CFM. As a Customer Success Administrator, you will liaise closely with Field Operatives ensuring repair requests are carried out whilst delivering a first-class service to our customers. We have various teams covering regions across the whole of Northern Ireland.
This is a full-time permanent role based at our office in Head Office, Magherafelt.

SKILLS & EXPERIENCE:

Essential
· Minimum of Grade C or above in GCSE or equivalent (English)
· Experience providing customer support
· IT literate, proficient in Microsoft Office
· Excellent communication skills at all levels
· Excellent time management
· Client & Customer focused
· Strong admin skills
Desirable
· Experience in social housing sector
· One years recent experience in a busy office environment
Job Types: Full-time, Permanent
Pay: £12.25-£12.75 per hour

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Ability to commute/relocate:

• Magherafelt BT45 6BB: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

· Act as the first point of contact providing support for all customer queries.
· Responsible for the administration for a specific contract area.
· Ensure customers are kept up to date and any issues are escalated to management.
· Monitoring of target dates for jobs, tracking updates and job status.
· Job completions and updating system/ data input.
· To perform any other duties as may be reasonably required.
· Full job description is available upon request