The Customer Success Administrator plays a key support role in ensuring smooth customer service and administrative operations. This position is responsible for handling customer enquiries, processing orders, maintaining records, and supporting the wider team with day-to-day administrative tasks.
The ideal candidate will be organised, friendly, and proactive, with a strong attention to detail and a customer-first attitude.
Key Responsibilities:
Customer Support & Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate product/service information and resolve customer queries
Maintain excellent customer relationships through clear and friendly communication
Assist with handling complaints or issues, escalating where necessary
Administration & Data Management
Input and manage customer data and correspondence in the CRM or relevant systems
Process orders, returns, and invoices accurately and efficiently
Maintain and update internal records, reports, and files
Support the team with administrative tasks including document preparation, filing, and scanning
Team & Operational Support
Liaise with other departments (e.g. sales, accounts, logistics) to support customer needs
Help coordinate internal communications related to customer feedback or updates
Contribute to continuous improvement of customer service processes
Key Skills & Attributes:
Strong written and verbal communication skills
High attention to detail and accuracy
Customer-focused with a helpful and positive attitude
Good time management and ability to prioritise workload
Confident using Microsoft Office (Word, Excel, Outlook); experience with CRM or order systems is a plus
Able to work both independently and as part of a team
Qualifications & Experience:
Previous experience in a customer service or administrative role preferred
GCSEs (or equivalent) in English and Maths required; further qualifications in business admin or customer service are an advantage
Training will be provided for the right candidate
Part-time role
Monday - Friday - working pattern 4 hours per day ie 10am - 2pm daily.
Job Type: Part-time
Pay: £13,333.00 per year
Expected hours: 20 per week

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Language:

• English (required)

Work Location: In person
Reference ID: BYMCA

Please refer the Job description for details