Customer Success Advisor at Autodesk

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Business Acumen, Adoption Strategies, Discovery Skills, Cross-functional Collaboration, Sales, Renewals, Channel Partners, Support, Services, Customer Satisfaction, Value Discovery, CRM Systems, SaaS, Cloud-based Software

Industry

Software Development

Description

Job Requisition ID # 25WD93615 Customer Success Advisor In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership. Position Overview: As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success. Responsibilities: Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes Establish adoption strategies to increase customer value and product usage Identify and engage at-risk accounts by using discovery skills and realign them toward success Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes Deliver a high-quality experience that deepens customer satisfaction and loyalty Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations Minimum Qualifications: Bachelor’s degree in Architecture, Engineering, Construction Management, Industrial Design, Manufacturing, Business, or a related field 5-7 years in Customer Success, Account Management, or a related customer-facing role Familiarity with Autodesk customer industries (AEC, D&M, M&E) At least 2 years of experience working with and applying solutions in the Architecture, Engineering & Construction (AEC) or Design & Manufacturing (D&M) industry sectors. Proven track record of working independently while driving measurable impact. Experience navigating cross-functional collaboration with internal and external stakeholders Proficiency in Salesforce or similar CRM systems. Experience with SaaS, cloud-based software, or subscription business models. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Not quite ready to apply? Join our talent community to stay up to date on new job opportunities and the latest Autodesk news.

Responsibilities

The Customer Success Advisor will proactively engage customers using data signals to align product capabilities with desired outcomes and establish adoption strategies to increase product usage and customer value. Responsibilities also include identifying at-risk accounts, collaborating cross-functionally, and delivering high-quality experiences to deepen customer satisfaction and loyalty.