Are you a professional, well organised and self-motivated person? Join us at Indra at Indra as a Customer Success Advisor to play a vital role in supporting our dynamic business.

DESIRABLE SKILLS:

• Previous experience in a customer service or administrative role is advantageous.
• Proficient organisational day to day skills and an analytical approach to problem solving.
• Understanding of manufacturing operations and electronic engineering is advantageous.
• Experience with Zendesk or similar CRM system.
• Working within an ISO 9001 Quality Management System is desirable.

• Address customer inquiries and issues promptly via phone, email, and chat, ensuring you follow the customer journey through to completion maintaining high levels of customer satisfaction.
• Where appropriate, refer in-depth technical questions to 2nd line support for action or triage.
• Raising, triaging and responding to customer tickets within our CRM system.
• Responsible for raising site visit requests where needed.
• Able to capture all required vital information during a phone call within the CRM system.
• Working towards personal, team KPI’s and business objectives.
• The ability to work independently and as part of a team whilst following process and standards within the department and wider business.
• Aligning with Indra’s star values Innovation, Care, Quality, Empowerment and Collaboration.