Customer Success Advisor at New Reach Media

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Coaching, Communication, Listening, Rapport Building, Time Management, Multitasking, Motivation, Sales Support, Accountability, Progress Tracking

Industry

Professional Training and Coaching

Description

What You'll Do Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks. Connect with 100–200 members a day through calls, texts, and emails — each one an opportunity to make a real impact. Share your knowledge of our courses, tools, and resources to keep members motivated and on track. Hold members accountable for their goals, track their progress, and celebrate their breakthroughs. Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience. Jump in to support the sales process when needed — helping future members say "yes” to their dreams. You'll support our community members from our HQ office - Monday thru Friday. Background & Experience: 1+ years of experience in customer success, coaching, or a people-focused role. Next-level communication skills — you listen deeply, speak clearly, and connect genuinely. A knack for motivating others and building instant rapport. Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment. Comfort with change and a love for growth (because we're always evolving!). Experience with online education and/or sales is a plus. Currently living in the Greater Phoenix area. A Bachelors Degree is preferred. Every day, you'll get to: Help people achieve real freedom and transformation. Be part of a team that truly believes in growth, positivity, and success. Work in a fun, fast-paced, and purpose-driven environment. Make a difference — not just in a company, but in people's lives. Benefits: Paid Time Off and Holidays Off Health Package - Medical, Dental and Vision Optional 24/7 tele-health support, short & long term disability and life insurance 401(k) with company match at 4% Maternity and paternity leave Free enrollment in our online courses Servant leadership team with open door policy Continued development and internal growth opportunities Positive culture that values hard work and relationships National and international volunteer opportunities Frequent company events! **New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Responsibilities

The advisor will serve as the initial point of contact for new members during their first six weeks, engaging with 100-200 members daily via calls, texts, and emails to ensure they start strong. This role involves sharing knowledge about resources, tracking member progress toward goals, and collaborating across internal teams to enhance the member experience.