CUSTOMER SUCCESS ADVISOR – YOUR ENTRY INTO THE WORLD OF IT AND BUSINESS

About Us
We at Planeetta Internet Oy, part of team.blue, empower entrepreneurs and businesses with world-class domain, hosting, website and SaaS solutions. With a strong presence across Europe, we are committed to making online success easier through innovative digital solutions. Our brands, Hostingpalvelu, Domainhotelli and Planeetta, are leading providers in the Finnish market, offering reliable and user-friendly online tools for businesses of all sizes.

As a Customer Success Advisor, you won’t just support customers—you’ll empower small businesses to thrive in the digital world. In this role, you’ll act as a trusted partner, guiding them to unlock the full potential of our products while advancing your own career in the online space. You’ll play a key role in shaping both their success and ours.

What’s waiting for you here?

• Smooth onboarding - You’ll join an active team that supports each other and shares ideas. You’ll be assigned a buddy who will help you guide through daily happenings.
• Your mission - You’ll be the first point of contact for our customers, guiding them through different challenges and needs. It’s not just about answering questions, you’ll advise them on how to maximize our products and take their business to the next level. You’ll handle all communication channels: chat, email, and phone, so no chance to get bored.
• Problem-solving & innovation - Every day brings new challenges, from technical questions to strategic business decisions. You listen actively to understand customer needs and provide tailored solutions. And when things get more complex, our IT specialists have your back. No strict hierarchy here, everyone helps each other.
• Learning curve - We won’t throw you in at the deep end. You’ll get solid onboarding and access to training. You’ll learn how websites, mailboxes, SSL certificates, and error logs work. Once you’ve nailed the basics, we’ll give space for your own creative ideas.
• Growth opportunities - To keep your role exciting long-term, you’ll get the chance to specialize, whether it’s product development, sales, marketing, or the more technical side. Want to become a WordPress expert? Or explore team coordination? The choice is yours.
• Be the voice of the customer - Your feedback and insights will shape our products and services. You’ll be the one who brings real customer perspective into the company.

What we expect from you

• Background in IT or customer-facing roles: If you know how websites work or have online marketing experience, that’s a big plus.
• Education: Relevant bachelor’s degree is valued.
• Passion for technology: You love the online world and are curious to keep learning.
• Customer care is in your DNA: You communicate clearly and empathetically and love helping people.
• Business mindset: You understand customer needs and how our products support their growth.
• Problem-solving: Analytical thinking and finding the best solutions is your strength.
• Proactivity & ownership: You bring ideas to the table and take responsibility for your solutions.
• Continuous improvement: You’re committed to personal and professional growth.
• Good team spirit: You collaborate and share knowledge with others. You enjoy working with a smile and contribute to a positive team vibe.
• Flexibility: Shifts run between 8–18, including weekends.
• Language skills: You are fluent in Finnish, with good English skills. Most of the work is in Finnish, but English is used daily within our Group.