WHO WE ARE

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

WHO WE ARE LOOKING FOR

We are seeking a passionate and enthusiastic Customer Complaints Advisor to join our team in our Edinburgh office.
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

• Handle customer complaints and inquiries professionally and efficiently, ensuring a high level of customer satisfaction on our French speaking line
• Ensure compliance with company policies and legal regulations when addressing customer complaints.
• Handling customer queries with empathy, patience and compassion
• Attending regular team huddles
• Keeping up-to-date with the latest promotions initiatives and company policies/procedures
• Assisting in ad hoc assigned projects