WHO WE ARE:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.
Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities.
“Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.
We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We’ve had some great times and some tough times but we continue to focus on helping people rather than maximizing profit.
As an Activation & Retentions Agent, you will play a critical role in driving customer growth and loyalty by engaging with users at two key stages in their journey:
Activation – assisting customers who have started but not completed their registration.
Retention – reconnecting with customers who have become inactive or churned to understand their experiences and encourage re-engagement.
You will be the voice of Mama Money, helping us understand our customers’ barriers and motivations while ensuring they receive the support needed to fully benefit from our services

REQUIREMENTS:

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• 2 years of experience in a customer service, sales, or retention-based role (preferably in fintech, telco, or financial services).

• Strong communication skills, both verbal and written.
• Empathetic, customer-focused mindset with excellent active listening.
• Inquisitive as to why the customer is facing this problem, what is the root cause?
• Data-driven approach to identifying and addressing trends.
• Comfortable using CRM systems and tracking tools.
• Fluency in English (Advantageous - Sotho speaking)

Please refer the Job description for details