Customer Success Analyst at InEvent

, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Active Listening, Communication Skills, Empathy, Flexibility, Adaptability, Resilience, Tech Knowledge, Problem Solving, Team Collaboration, SaaS Experience, Language Proficiency, Customer Support, KPI Management, Continuous Learning, Subject Matter Expertise

Industry

Software Development

Description

ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us! CUSTOMER SUCCESS ANALYST NA REGION We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIBILITIES Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries; Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team; Learn continuously about tech and platform updates; Work with team members to test and improve performance using the platform; Become a subject matter expert (SME) on the InEvent product. PRE-REQUISITES Fluent English to communicate in writing and voice with customers around the world; Fluency in other languages is a plus; Experience with Customer Success or similar; Experience in a SaaS or tech company; Outstanding communication skills and empathy; Flexibility and adaptability to service multicultural customers; Very (very) resilient to learn continuously in a startup! PERKS Global Health Insurance, including $0 deductible and outpatient; Paid Time Off (PTO); Language Learning Programs; Annual Summits; Monthly Lunch days and activities; Monthly/Quarterly Challenges and Games with Prizes; Birthday Gift and Work Anniversary Gifts. CONTRACT: This is a Permanent, Full-time position (40h per week), with an Independent Contractor status. If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us! #Inspiration - To learn more about us and our values visit us here.

Responsibilities

The Customer Success Analyst will support InEvent clients through various communication channels while meeting key performance indicators. They will also identify customer issues, report improvements, and continuously learn about the platform.