Customer Success Analyst at NielsenIQ

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data-driven decision-making, Category Review Analysis, Business Issue Analysis, QBO (Query-Based Output), Data Extraction, Slide Updates, Lead Generation, Revenue Contribution, Service Model Execution (SMT), Time Tracking, Thought Leadership (TL), Problem Solving, Interpersonal Skills

Industry

Software Development

Description

Job Description NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are a team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and services. General Profile: As an Analyst, you will play a foundational role in supporting data-driven decision-making across various business functions. You will assist in category reviews, business issue analyses, and project support, while developing your analytical skills and understanding of key business tools and processes. This role is ideal for someone early in their analytics career who is eager to learn, contribute to team success, and grow within a dynamic, insights-driven environment. Key Competencies/Responsibilities: Key Responsibilities: Category Review Analysis Demonstrate a basic understanding of the briefing process. Build and present simple category overview analyses Use category overview templates and data pulls to support insights generation. Business Issue Analysis Support senior analysts in addressing client-specific business issues. Apply a foundational understanding of QBO (Query-Based Output) to assist in analysis. Contribute to strategic recommendations based on data insights. Project Involvement Assist other analysts with data extraction and slide updates under supervision. Participate in cross-functional projects, contributing to deliverables and timelines. Lead Generation & Revenue Contribution Understand the Leads process and identify key contacts. Uncover sales-ready leads that contribute to revenue generation at expected target levels. Service Model Execution (SMT) Track and log time accurately in the Service Model Tracker system. Understand the Service Model Tracker framework and contribute to transition activities. Thought Leadership Demonstrate a basic understanding of thought leadership (TL) materials and their sources. Support TL projects led by senior team members. Actively participate in internal initiatives and team-building activities. Demonstrate a proactive approach to learning and collaboration Qualifications Min 1-3 years of experience Extra Competencies Problem Solving: Uses defined procedures and policies to solve standard problems; analyzes information and standard practices to make judgments Interpersonal Skills: Exchanges straightforward information, asks questions and checks for understanding We offer you: A diverse work environment Learning achievement academy Global exposure, engagement and collaboration opportunities Ongoing career growth and skill development Engaging and challenging work within our portfolio of clients Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The Analyst will support data-driven decision-making through category reviews, business issue analyses, and project involvement, while developing foundational analytical skills. Key duties include building category overview analyses, assisting with client-specific issue resolution using QBO, and contributing to lead generation efforts.