YOUR MISSION

As a Customer Success and Delivery Manager, you will be at the forefront of our customer success strategy, responsible for managing the full customer journey - from onboarding and project delivery to ongoing engagement on our platform. This role is integral in ensuring our customers achieve their goals with Quantistry, combining the best of customer success management, project oversight, and technical engagement.
Here’s what you can expect to do on a day-to-day basis:

Project Management & Delivery

• Coordinate and oversee the successful delivery of customer projects, ensuring timelines, quality, and customer expectations are met.
• Act as the main point of contact for customer projects, managing communications and aligning cross-functional teams to provide optimal solutions.
• Coordinate with R&D and technical teams to resolve complex issues and support specialized requirements.

• Oversee and support internal teams working on customer projects, facilitating resource allocation and troubleshooting as necessary.Track and report on project progress, troubleshooting any issues and proactively mitigating risks.

Customer Success & Relationship Management

• Build and nurture relationships with customers to foster long-term partnerships and ensure consistent value from Quantistry’s platform.
• Develop a deep understanding of customers’ needs and objectives, aligning our solutions to achieve these goals.
• Regularly check in with customers to ensure they’re leveraging our platform to its fullest potential, offering strategic guidance and insights as needed.
• Drive customer engagement on the platform by providing onboarding, training, and resources that empower users to maximize their experience.
• Gather feedback on platform usage and work with the product team to implement improvements based on customer insights.
• Develop and conduct customized training sessions and ensure that customers are informed about new features and updates.

ABOUT US

Shaping the Future of Materials – it might sound abstract, but it’s much more connected to everyday life than you might realize. From smartphones to solar cells to batteries, these products are packed with advanced knowledge and innovation. And in every case, their journey began in a lab, where the foundation for their development was laid.
Through thousands of development cycles, researchers meticulously refine materials to achieve their optimal properties - whether it’s attaining the perfect conductivity for a semiconductor or the ideal viscosity for a water-based lubricant. This process demands significant time and, naturally, considerable investment.
We believe there’s a better way to approach this today! Our Quantum- and AI-based R&D platform, QuantistryLab, streamlines this process by replacing countless lab development cycles. It helps companies reduce research costs, accelerate R&D timelines, and enhance their environmental footprint - all at once. Our customers love it, and so do we. What about you?

Please refer the Job description for details