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Customer Success and Renewals Mng at Ericsson

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Operations, Sales Operations, Revenue Operations, Business Operations, B2B SaaS, Operational Efficiency, Customer Retention, Renewals, Customer Success Tech Stack, CRM, Project Management, Cross-Functional Initiatives, Customer Lifecycle, Onboarding, Expansion

Industry

Telecommunications

Description

Manage team capacity, workload distribution, and resource allocation to ensure optimal efficiency and coverage for renewal cases and program demands. Bachelor's degree or 5+ years of experience in an operations role, specifically in Customer Success Operations, Sales Operations, Revenue Operations, or Business Operations, preferably within a B2B SaaS environment. Proven track record of improving operational efficiency and driving measurable results in customer retention, renewals, and expansion. Experience in managing and optimizing a Customer Success tech stack, including CRM and CS platforms. Strong understanding of the entire customer lifecycle, from onboarding to renewal/expansion. Experience with project management methodologies and leading cross-functional initiatives. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe this approach drives innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Hybrid: Plano, Texas or Boise, Idaho Job details: Account Manager

Responsibilities

Manage team capacity, workload distribution, and resource allocation to ensure optimal efficiency for renewal cases and program demands. Lead initiatives to improve operational efficiency and drive measurable results in customer retention and renewals.