Customer Success Architect at Beyondsoft Singapore

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Data Analysis, Descriptive Analytics, Diagnostic Analytics, Executive Dashboards, KPIs, Performance Scorecards, Data Science Concepts, Analytics Tooling, Python, Business Narratives, Stakeholder Communication, Data-driven Storytelling, Commercial Acumen, Strategy Alignment, Advisory Roles

Industry

IT Services and IT Consulting

Description

Overview WHO WE ARE: Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/. ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS: For remote positions, all candidates must complete a video screen with our corporate recruiting team. OVERVIEW: The Customer Success Architect (CSA) – Data & Analytics is a customer-facing role responsible for helping enterprise customers realize measurable business value from their data and analytics investments. The CSA acts as a trusted advisor, translating complex business, commercial, and operational data into actionable, executive-ready insights. This role bridges data & analytics with business strategy and executive storytelling, working closely onsite with customer leadership, account teams, and technical stakeholders. Responsibilities WHAT YOU WILL BE DOING: Partner with enterprise customers to align data and analytics initiatives with business outcomes. Drive customer success plans focused on performance improvement, operational efficiency, and growth. Support executive business reviews by translating analytics into clear, outcome-driven narratives. Guide customers on data and analytics strategy, business intelligence, and performance management. Design and interpret executive dashboards, KPIs, and scorecards to support leadership decision-making. Apply strong foundations in descriptive and diagnostic analytics, with awareness of evolving predictive and prescriptive practices. Convert complex datasets and analyses into concise, compelling business stories for senior stakeholders. Frame insights within commercial, operational, and market contexts to support strategic decisions. Present analytics outcomes to regional and executive audiences. Serve as a trusted advisor to customer executives, business leaders, and technical teams. Collaborate with account teams, sales, and partners to align business strategy, technology investments, and data initiatives. Work onsite with customer teams through workshops, strategy sessions, and working engagements. Support development of customer data literacy and analytical decision-making capabilities. Mentor and guide teams on analytics-driven performance management. Foster a culture of fact-based decision-making and continuous improvement. Qualifications MINIMUM QUALIFICATIONS: Strong expertise in business analysis and data analysis. Experience with descriptive and diagnostic analytics for business performance. Ability to design and interpret executive dashboards, KPIs, and performance scorecards. Exposure to data science concepts, analytics tooling, and Python. Strong ability to translate data into clear, actionable business narratives. Executive-level presentation and stakeholder communication skills. Proven ability to influence senior leaders through data-driven storytelling. Strong commercial acumen across sales, marketing, and operations. Ability to align business strategy with IT and data initiatives. Experience operating in complex, multi-country enterprise environments. Senior leadership experience in customer-facing or advisory roles. Trusted advisor mindset with strong executive credibility. Strong collaboration, coaching, and relationship-building capabilities. Full onsite presence in Singapore is mandatory to support close collaboration with customer stakeholders and internal teams. Ideal Background Senior experience in Customer Success, Data & Analytics, Business Consulting, or Enterprise Technology roles. Background in engineering, analytics, or data-related disciplines. Proven track record of driving business outcomes through analytics and executive engagement. Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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Responsibilities

The Customer Success Architect partners with enterprise customers to align data and analytics initiatives with measurable business outcomes, driving success plans focused on performance improvement and growth. This role involves supporting executive business reviews by translating complex analytics into clear, outcome-driven narratives for senior leadership.