Customer Success Associate at Arbill Industries Inc

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Writing skills, Communication, Critical thinking, ERP systems, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Proposal writing, RFP response, Data analysis, Problem solving, Time management, Sales support, Interpersonal skills

Industry

Public Safety

Description

Description The Customer Success Associate (CSA) will advocate for positive client experiences and will work effectively with cross departmental teams to process and manage orders, guaranteeing customer satisfaction in the delivery of products and services. The CSA will also support our Safety Advisor team, helping them to demonstrate Arbill’s value to our clients. Finally, the CSA will help us grow our business using strong writing skills to respond to Safety proposals and RFPs for product and safety services. JOB DUTIES Enter orders, returns, quotes, transfers, and other essential business transactions into our ERP system, Prophet 21. Compile reports using Microsoft Excel, Qlik, and Access databases to support sales projects and operational improvements. Research products and services using the internet and phone to provide information and upsell to our clients. Draft proposals for safety services, programs, and technology offerings using Microsoft Word. Customize PowerPoint presentations to highlight customer specific projects and challenges. Use critical thinking skills to consider problems, evaluate processes, and offer solutions. Evaluate and respond to RFPs for safety products and services. Coordinate with internal teams and vendors to address customer issues in a timely and sensitive manner. Requirements SKILLS Excellent writing skills, both in email and business content creation Possesses a clear, concise, and friendly verbal communication style Critical thinking skills to consider problems, evaluate processes, and offer solutions Adjusts quickly to changing priorities and conditions and copes effectively with complexity and change; manages multiple priorities to meet deadlines Exhibits passion and excitement over work; has a can-do attitude Shows initiative by tackling problems and taking independent action, seeking out new responsibilities, acting on opportunities, and generating new ideas Acts with a sense of urgency QUALIFICATIONS: Minimum 3 years experience in a customer service setting Extroverted, dynamic, people-oriented personality Knowledge in any ERP systems is a plus Self-motivated with an entrepreneurial spirit Comfortable working in a fast-paced environment Intermediate+ knowledge of Microsoft Office Suite – Outlook/Excel/PowerPoint/Word

Responsibilities

The Customer Success Associate will manage client orders, returns, and quotes while supporting the Safety Advisor team. They will also draft proposals and respond to RFPs to help grow the business.