We’re looking for a well-rounded, product-savvy Customer Success Specialist to help onboard and support customers, ensure renewals and account health, and act as a trusted advisor across the customer journey. You’ll be deeply familiar with SignWell’s product, workflows, and customer use cases, acting as a go-to resource for everything from onboarding to light technical consultations.

This is not a traditional sales-heavy CS role. Instead, we’re looking for someone who is:

• Proactive
• Deeply product-oriented
• Comfortable on calls
• Able to handle onboarding, training, and light demos
• Happy to jump into support when needed

SUCCESS IN THIS ROLE LOOKS LIKE

• High onboarding completion and customer satisfaction rates
• Strong product adoption and usage health across assigned accounts
• Reduced dependency on product or support leads for day-to-day questions.
• Timely and proactive renewal and threshold management

This is not a traditional sales-heavy CS role. Instead, we’re looking for someone who is:

• Proactive
• Deeply product-oriented
• Comfortable on calls
• Able to handle onboarding, training, and light demos
• Happy to jump into support when neede