Customer Success Associate at Catalis Holdco Inc

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Conflict Resolution, Self-Management, Attention to Detail, Initiative, Curiosity, Data Management, Product Guidance, Renewal Contracts, Customer Experience, Billing Issues, Account Management, Communication, Problem Solving, Team Collaboration, Time Management

Industry

Software Development

Description

Description Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level. What we Offer Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen. This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more! This is an onsite position working out of our Edmonton office Monday through Friday. The Opportunity You’ll support a diverse portfolio of digital-first customers by monitoring their product health, guiding them toward early value, and ensuring renewals progress smoothly. You’ll address issues as they arise, maintain accurate account information, and share meaningful insights that help strengthen the overall customer experience. This opportunity includes up to 10% of travel. What you Will do Manage a large portfolio of high-velocity customers primarily using digital channels to drive adoption and retention Proactively monitor product usage and health indicators to identify risk, trigger outreach, and surface expansion opportunities Execute (create and update) renewal contracts not automatically renewed and ensure contracts in place for all services and subscriptions in place Deliver product guidance and best practice recommendations to help customers achieve value quickly Be the escalation point for time-sensitive customer issues impacting renewals or satisfaction Oversee and escalate billing and collections issues Maintain accurate customer data, activity notes, and health status to support revenue forecasting Identify common customer issues and feedback trends, sharing insights to improve product, processes, and self-serve resources Requirements What you Will Need to Succeed Diploma in Business Administration or a related field, or equivalent professional experience 1-3 years of experience in customer-facing roles Familiarity with conflict resolution and deescalation techniques Ability to take initiative and demonstrate strong self-management and ownership Commitment to contributing positively to the Customer Success Team and supporting evolving team needs Consistency in work habits and follow-through Strong attention to detail Curiosity and a willingness to learn Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Responsibilities

You will support a diverse portfolio of digital-first customers by monitoring their product health and ensuring renewals progress smoothly. Additionally, you will address issues as they arise and maintain accurate account information to enhance the overall customer experience.