Customer Success Associate, Client Manager

at  NIELSENIQ

ABOUT THIS JOB

The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill his/her direct reports to achieve advanced automation and data interpretation expertise.
Job Description
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Partnering with CBPs to ensure Nielsen and Clients’ short-, mid- and long-term objectives are met

• Supervising quality check process and proper execution of the ways of working
• Encouraging constant optimization and automation of deliverables to improve speed and quality of service
• Overseeing prioritization of tasks and effective communication across stakeholder teams
• Consulting with clients regarding general study concerns
• Being able to conduct/support strategic external presentations
• Developing top talents in the team and making sure succession plan is in place
• Driving engagement, inspiring and motivating the team
• Allocating work based on the current team workload capacity and the skills and aspirations of the team

Qualifications
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3+ years of experience in team management (experience with matrix organization or remote team management would be an asset) and strong leadership competencies

• Proven success track record as a team leader and group client manager
• 5+ years’ experience in Marketing Research (exposure to more than one market/Client is an asset)
• University degree in Marketing, Economics or related field a must, preferred Postgraduate or MBA
• Strong analytical mind and excellent numerical skills
• Strong business- and financial acumen (including business environment and client)
• High level of communication, negotiation, and client service skills
• Very good knowledge of advanced analysis, methods, and tools (Excel and Power Point are a must)
• High level of project management and time management skills
• Energy, passion and can-do attitude to challenge the status quo and constantly improve service experience for our Clients and employee experience for NielsenIQ associates
• Fluent communication in English - verbal and written (at least C1 level)
• Comfortable working in a virtual environment and in a multicultural setting
• Interest in FMCG industry

Additional Information

Please refer the Job description for details