Customer Success Associate for 101+ at Everyspend Inc DBA Bond.AI

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Empathy, Attention to Detail, Digital Tools, Customer Success, Onboarding, Problem Solving, HealthTech Knowledge, Time Management

Industry

technology;Information and Internet

Description

Description Position Title: Customer Success Associate for 101+ Job Location: Hybrid / Little Rock, AR Job Type: Full Time Industry: Longevity, HealthTech Industry Experience: 1-3 Years (Relevant combination of Education & Experience) Who We Are: 101+, developed by BOND.AI, is the most comprehensive and advanced HealthSpan program. It analyzes more than 150+ biomarkers and over 500 additional data points to identify the root cause of aging (RCA), forecast future health risks, and deliver unique actionable insights coming from Empathy Engine. We combine cutting-edge research with digital experiences that help individuals live longer, healthier, and more fulfilling lives. Our design team is at the heart of shaping how people interact with our longevity products and brand. What We Are Looking For: Are you a strong communicator with a people-first mindset? Do you enjoy guiding customers through new experiences and supporting them with clarity and empathy? We are seeking a Customer Success Associate with strong writing skills to join our growing 101+ team. This role is focused entirely on customer success and onboarding, ensuring customers have a premium, supportive, and high-quality experience from their first interaction with the 101+ program. What You’ll Do: Customer Success · Serve as a friendly and trusted point of contact for new customers, ensuring a smooth and positive onboarding experience.nb · Guide customers through product setup, account activation, and early usage. · Answer customer questions clearly and professionally and help resolve basic issues or escalate when needed. · Maintain empathetic, timely, and professional communication to build long-term trust and engagement. · Track common questions and pain points to continuously improve the onboarding experience. What You’ll Need: · Strong verbal and written communication skills, with the ability to explain complex topics clearly and empathetically. · Excellent interpersonal skills and a customer-first mindset. · High level of empathy, professionalism, and attention to detail. · Comfort working with digital tools, dashboards, and collaboration platforms. · Interest in longevity, wellness, health, or technology-driven products. · Ability to manage multiple tasks and priorities in a fast-paced environment. Added Bonus if you have: · Experience in customer success, onboarding, client support, or account management. · Background or education in health sciences, psychology, business, communications, or a related field. · Prior experience working in healthtech, wellness, biotech, fintech, or startup environments. · Familiarity with CRM tools, customer support platforms, or content management systems. What We offer You: · Competitive Salary & Retirement Benefit Match. · 100% Employer covered health benefits plan. · Inclusive and Diverse Workforce · Dynamic & Innovative Work Environment · Opportunities for professional development & growth · Opportunity to be part of a mission driven longevity initiative. If you’re a motivated and versatile communicator who enjoys both crafting meaningful content and helping customers succeed, we invite you to apply. Join us at 101+ and play a vital role in shaping how people engage with longevity and healthspan innovation. 101+ and BOND.AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences. ACKNOWLEDGEMENT Management reserves the right to change this job description at any time according to business needs. This document does not represent a contract of employment and is not meant to alter the at-will status of employee’s employment in any way. BOND.AI reserves the right to change this job description and/or assign tasks for the employee to perform, at any time, with or without notice, as it may deem appropriate. Requirements Strong verbal and written communication skills, with the ability to explain complex topics clearly and empathetically. Excellent interpersonal skills and a customer-first mindset. High level of empathy, professionalism, and attention to detail. Comfort working with digital tools, dashboards, and collaboration platforms. Interest in longevity, wellness, health, or technology-driven products. Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

The Customer Success Associate will serve as a trusted point of contact for new customers, ensuring a smooth onboarding experience. They will guide customers through product setup and maintain professional communication to build long-term trust.