ABOUT HEIDI

Heidi is on a mission to transform healthcare by halving the time it takes to deliver world-class care. We envision a future where, by 2050, every clinician practices with AI systems that reduce administrative burdens, improve the quality of care, and increase accessibility for patients globally.
Built by clinicians, for clinicians, Heidi is powered by a diverse team of engineers, medical professionals, mathematicians, designers, and innovators.
We are driven by a shared passion to improve healthcare delivery, and in just one year, we’ve helped power over 20 million patient consults and currently support more than 1 million consults every week.
With a recent $16.6 USD million funding round from leading venture capital firms, we are now focused on scaling our impact globally. We are expanding rapidly in the US, Canada, UK, and Europe—and we need exceptional Customer Success Associates to help us accelerate that growth.

• Implement Projects: Co-ordinate the onboarding of new clinics and enterprise clients, ensuring seamless integration of Heidi’s tools into their workflows.
• Onboarding & Training: Guide new users through setup, providing tailored training sessions and resources.
• Drive Customer Adoption: Develop strategies to increase user engagement and satisfaction, fostering long-term relationships.
• Enhance Retention: Implement initiatives that promote continued use and love for Heidi’s products among clinicians.
• Ongoing Customer Engagement: Conduct check-in calls with customers, offering ongoing support, resources, and best practices to enhance their confidence and proficiency in using Heidi
• Accelerate Growth: Deliver with a growth mindset, using strong business acumen to identify opportunities that benefit the customer.
• Improve Systems: Each interaction will consider Customer Success with a holistic view of the company direction and needs of our customers.
• Troubleshooting: Resolve technical issues, collaborating with the support team for complex problems.
• Feedback Collection: Gather insights from users to inform product improvements and enhance support strategies.
• Documentation: Maintain and update user guides, FAQs, and support materials.
• Reporting: Compile reports on user engagement and satisfaction to inform decision-making.