WHO WE ARE

Whispli is the most innovative whistleblowing platform on the market.
Since our creation in 2015, Whispli has grown exponentially and now makes it possible for over 2 million employees, in over 100 countries, to anonymously and securely communicate with their organization. We help our hundreds of clients (Veolia, Deliveroo, Prada, Decathlon, Allianz, etc.) to identify and investigate all types of issues (ethical, moral, criminal…) thanks to their greatest asset… their employees!
Whispli is present in Australia, France and the United States. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe…), won several awards for the excellence of our products and are now looking to accelerate our development.

THE ROLE

We are seeking a Customer Success Associate to join our team. This role would suit someone with 1-3 years’ experience, and we are happy to consider recent graduates with relevant internships or part time work.
We are looking for a tech-savvy individual with strong relationship building skills who wants customers to succeed. You will be part of an international team based both in Paris and in Sydney and work closely with the global sales and product teams.
You will develop relationships with everyone in our firm, giving client-feedback to Product & Sales, and working with Marketing and Engineering on product development. And of course, you’ll build strong ties to our clients and partners as well.
If you are a friendly, open and helpful person who loves working across teams, this could be your role. Whispli has worked remotely since the pandemic years, so you must be a self-starter who can manage your own time, motivate yourself and, importantly, reach out to colleagues for help when needed.

You must have

• Australian citizenship or Permanent residency, and
• be living in Australia

WHAT YOU WILL DO:

• Support clients with your technical and advisory expertise
• Ensure high levels of customer satisfaction through excellent service
• Provide client feedback to the Product and Sales teams.
• Collaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of product features, based on the analysis of the data generated by the interactions of our users with our platform
• Maintain strong relationships with Whispli’s Clients and Partners
• Bring in new ideas to delight our customers
• Renewing our customer base, acting as the customer’s main advocate within Whispli
• Assist in defining the approach to achieving customers’ strategy & goals