Customer Success Associate (m/f/d) at Superchat

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Understanding, Empathy, Problem Solving, Feedback Collection, Collaboration, B2B Experience, SaaS Knowledge, Organizational Skills, Critical Thinking, English Proficiency, German Skills

Industry

Software Development

Description

At Superchat, we’re reimagining how businesses communicate with their customers. Our mission is simple: Communicating with a business should be as easy and natural as talking to a friend. Superchat is growing rapidly, and there are plenty of exciting projects ahead. We’re looking for you to join our team! 🚀 Your responsibilities: You develop a deep technical understanding of our product and become a key point of contact for our customers throughout the entire customer lifecycle You take ownership and support our customers from onboarding onwards, helping them use Superchat successfully and solve challenges together You address our customers’ needs with empathy and expertise, advising them on new features, product updates, and how to achieve their goals with Superchat You gain a strong understanding of how customers use our product, actively collect feedback, and proactively contribute to the further development of our software You collaborate on cross-team projects that take our customer experience to the next level About you: You have recently completed your studies and ideally gained some experience in customer-facing roles, sales, or a similar field During your studies, you preferably gained your first touchpoints in B2B or SaaS environments You bring a strong curiosity for tech and enjoy exploring new tools and systems You have strong English skills (native or near-native), both written and spoken German skills are a plus You work in a structured manner, take a high level of ownership, and stand out through strong organizational skills You have strong critical thinking skills that enable you to analyze complex situations and make well-founded decisions quickly and effectively You’re motivated to take Superchat to the next level - ready to learn, grow, and make an impact? Apply now! Your Benefits: 26 days of paid vacation + 2 additional days off for Christmas and New Year’s Eve Your choice between an Urban Sports Club/John Reed membership or public transport tickets/dance subscription Regular company and team events An annual personal development budget of €500 for things like conferences, courses, books, career coaching, etc. An inclusive and exciting start-up culture that enables rapid professional and personal growth A beautiful office in the heart of Berlin (Prenzlauer Berg) with free snacks, drinks, and top-tier equipment Superchat was founded in 2020 in Berlin by Yilmaz and Mika. With over 7,500 business customers, we are on a strong growth trajectory. Backed by a Series A funding round of 15.6 million USD, we are supported by leading investors such as Blossom Capital and 468 Capital. We offer a comprehensive messaging suite for businesses that unifies all communication channels (WhatsApp, Instagram, Facebook, and many more) into a single platform. This enables our customers to easily send newsletters, build customer relationships, and sell products and services. We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender, background, nationality, or religion. Feel free to send us your application! By submitting your application, you agree to our privacy policy. We look forward to your application! 🙂

Responsibilities

You will develop a deep technical understanding of our product and support customers throughout their lifecycle. This includes onboarding, addressing needs, and collaborating on projects to enhance customer experience.