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Customer Success Associate at NNIIT
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

300000.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Interpersonal Skills, Problem-Solving, Customer Support, Customer Success, Tele-calling, Counseling, CRM Knowledge

Industry

E-Learning Providers

Description
Job Title: Customer Success Associate (CSA) Company: NNIIT Location: Hyderabad (Onsite) Employment Type: Full-Time Joining: Immediate Shift Timing: 11:30 AM – 9:00 PM Weekly Off: Sunday (Fixed) Compensation: ₹2 – 3 LPA About Company NNIIT is a growing education and training organization focused on providing high-quality learning solutions and career-oriented programs to students across India. We are committed to delivering excellent student experiences and measurable learning outcomes. Role Overview NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience. Key Responsibilities • Act as the primary point of contact for students and parents • Handle queries, follow-ups, and escalations via calls, WhatsApp, and email • Onboard new students and explain courses, processes, and expectations • Ensure high levels of student satisfaction and engagement • Coordinate with academic and internal teams for issue resolution • Maintain accurate records in CRM and internal systems • Collect feedback and share insights with management • Achieve assigned student engagement and retention targets Required Skills & Eligibility • Graduate in any discipline (preferred) • 0–2 years of experience in Customer Support / Customer Success / Tele-calling / Counseling • Freshers with strong communication skills may apply • Excellent verbal and written communication skills • Strong interpersonal and problem-solving abilities • Comfortable with calls, follow-ups, and customer interaction • Basic computer and CRM knowledge • Ability to work in a fast-paced environment • Immediate joiner preferred
Responsibilities
The Customer Success Associate will act as the primary point of contact for students and parents, handling queries and ensuring satisfaction. They will also onboard new students and coordinate with internal teams for issue resolution.