TRANSFORM HOW THE WORLD’S BANKS SERVE THEIR CUSTOMERS

Prelim is a fast-growing, remote-first startup revolutionizing the financial institution industry. Our platform transforms how banks onboard customers, providing innovative solutions for both online and in-branch experiences. Our team, distributed across the U.S., is driven by a single mission: to simplify banking access for everyone, one institution at a time.
At Prelim, we cultivate a high-performance culture where talented individuals thrive. We’re not just building technology, we’re reimagining an entire industry. If you’re passionate about solving complex problems, making an impact, and working in a dynamic, fast-paced environment, Prelim is the place for you.

WHY WE’RE LOOKING FOR YOU

As Prelim continues its rapid growth, we’re expanding our Customer Success team to support our clients in leveraging our platform for critical customer-facing financial services. We are seeking a talented individual to build strong customer relationships with our financial institution clients and help them achieve their business outcomes with our platform that supports account opening, onboarding, customer and account maintenance, treasury services, lending, and credit card applications.
This role provides high visibility, with direct client interaction and opportunities to lead strategic initiatives that help banks maximize their use of Prelim’s platform. You’ll work with some of the biggest names in banking, translating their complex operational requirements into streamlined digital experiences that serve millions of customers.

• Lead customer training to teach and empower employees at banks and credit unions how to use our platform for their day-to-day roles
• Manage client relationships post-deployment with direct responsibility for increasing customer utilization and customer NPS and contract retention
• Support account teams in pre-sales activities through gathering relevant customer success metrics
• Work collaboratively with cross-functional teams, including engineering, product, and sales, to support customer service requirements
• Serve as a trusted advisor to clients, helping them understand how to fully leverage Prelim’s platform to streamline operations and drive measurable business outcomes
• Analyze client requirements post-deployment and translate them into effective, scalable workflow configurations that address real-world banking challenges and refer to sales for additional expansion opportunities
• Provide customer insights and feedback to product teams, contributing to ongoing platform improvements and innovation
• Build and maintain strong relationships with banking executives and operations teams across multiple client organizations