REQUIRED SKILLS & QUALIFICATIONS

• 1-2 years of experience in a customer-facing role, preferably in SaaS or technology startup.
• Strong communication skills (both written and verbal) and ability to build rapport with customers.
• Strong analytical skills with an ability to utilise data to convey a message and drive a presentation.
• Strong organisational and time-management skills, with the ability to manage multiple customer accounts and priorities.
• Excellent problem-solving skills and a customer-centric attitude.
• Proficiency in MS Office and CRM software (Hubspot).
• Ability to work in a fast-paced, growing startup environment.
• Proficiency in English and right to work in the UK.

ROLE

As a Customer Success Associate, you will be a key player in ensuring customers derive maximum value from Previsico’s flood forecasting solutions. Your role is to build strong relationships with clients, driving customer satisfaction, product adoption, renewals, and upsell opportunities. You will be the “eyes and ears” of the organization, gathering valuable insights directly from customers and feeding them back internally to inform both product development and GTM strategies.
You’ll be responsible for guiding customers through the entire lifecycle of our services, ensuring they experience tangible benefits and are empowered to fully leverage our solutions to mitigate flood risk. Your insights and feedback will play a critical role in refining our offerings and improving the customer experience.