Customer Success Associate at PureSpectrum

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Troubleshooting, Communication Skills, Problem Solving, Data Analysis, Team Collaboration, Product Knowledge, User Assistance

Industry

Market Research

Description

Your Responsibilities: Provide direct support to users via various support channels, helping them smoothly adopt and effectively utilize the PureSpectrum Marketplace. Learn to identify and troubleshoot common technical issues, escalating complex problems to senior team members as needed. Help identify, analyze, and report product errors, failures, or malfunctions to management. Work with sales and product teams to understand customer needs and product updates. Independently manage and resolve a high volume of technical platform inquiries, ensuring users receive accurate, high-quality assistance without unnecessary escalation. Contribute to the internal knowledge base by documenting common user issues and standard solutions to improve overall team efficiency and response speed. Support junior team members by providing guidance on complex triage scenarios and assisting with the resolution of escalated tickets. Maintain an expert-level understanding of the Marketplace project management lifecycle to provide tactical "how-to" guidance and best practices to active users. Requirements: 2+ years of experience in the market research industry and/or nearly 2 years of hands-on experience with MR SaaS solutions in customer-facing or support roles. Experience with solving problems and providing clear feedback Excellent communication skills, with the ability to clearly convey information. A strong desire to learn and grow within a fast-paced environment. A willingness to work collaboratively and take direction from experienced team members. Familiarity with data analysis concepts is a plus, but not required. PureSpectrum Perks: PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. Team events and celebrations. Employees enjoy casual dress and fun within a professional team environment. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work. PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.

Responsibilities

The Customer Success Associate will provide direct support to users, helping them adopt and utilize the PureSpectrum Marketplace effectively. They will also troubleshoot technical issues and contribute to the internal knowledge base to improve team efficiency.