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Customer Success Associate at Qashio

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Onboarding, Communication, CRM Tools, Organization, Detail-Oriented, Problem Solving, Adaptability, Proactive Communication

Industry

Financial Services

Description

Role Overview We are looking for a proactive, driven, detail-oriented Customer Success Manager Associate to join our growing team. This role is the vital link between a signed partnership and long-term client success. You will be responsible for managing the critical first phase of the customer journey, ensuring every new partner is set up for success from day one. As a Customer Success Associate, your mission is momentum. You will take ownership of new accounts immediately after the contract stage, guiding them through the administrative and operational requirements needed to get them up and running on our platform. Responsibilities Act as the primary point of contact for new clients. Coordinate the collection and verification of essential account documentation to ensure a smooth transition. Platform Activation: Assist clients with the initial steps required to begin using our services effectively. Manage a high volume of concurrent onboardings, ensuring no task is left pending and every milestone is met. Cross-Functional Collaboration: Work closely with the Sales and Account Management teams to provide a seamless "handover" experience for the client. Requirements 1+ years of experience in a Customer Success role or customer-facing role (SaaS or Fintech experience is a plus). Strong written and verbal communication skills. Proficiency with CRM tools and general office software. Highly organized, with the ability to manage multiple priorities effectively. Proactive communicator, comfortable initiating follow-ups via phone and email. Detail-oriented, with a strong focus on accuracy and documentation. Solution-focused, able to resolve onboarding challenges efficiently and professionally. Adaptable and comfortable working in a fast-paced, high-growth environment. A "get it done" attitude with a focus on delivering a great first impression to our customers.

Responsibilities

This role serves as the primary point of contact for new clients, managing the initial phase of the customer journey from contract signing through platform activation. Responsibilities include coordinating documentation collection, assisting with platform setup, and managing concurrent onboarding processes to ensure client success from day one.