Customer Success Associate at SKUTOPIA

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Client Relationship Management, Issue Resolution, Problem-Solving, Communication, Onboarding, Feedback Collection, Cross-functional Collaboration, Proactive

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Overview / Purpose: As a Customer Success Associate at SKUTOPIA, you will play a pivotal role in our mission to ensure client success and satisfaction. This position is central to managing direct client interactions from onboarding onward, leveraging your commitment to proactive problem-solving to drive exceptional customer satisfaction and contribute to long-term client retention. This critical role combines active client relationship management, effective issue resolution, and precise execution. You will also serve as a vital connection point between clients, the Customer Success team, and internal operations, ensuring our clients achieve their desired outcomes and realize their full potential with our solutions. Key Responsibilities: Deliver prompt, high-quality, and effective support to customer inquiries across various communication channels. Serve as a primary point of contact for a diverse range of clients, end-customers, same-day delivery drivers, and vendors, fostering positive, collaborative, and enduring relationships. Proactively resolve customer issues, leveraging strong problem-solving skills, and exercising sound judgement Support the client onboarding process by providing comprehensive guidance and ensuring a smooth transition and clear understanding of our services. Actively collect and document customer feedback, insights, and recurring issues, contributing valuable input to internal teams for continuous product and service enhancements. Collaborate cross-functionally with operations, technology, and other internal stakeholders to effectively address client challenges and drive successful outcomes. We think you will need: Prior experience (2+ years) in Customer Success, Account Management, or a similar customer-facing role Exceptional communication skills, both written and oral, and confidence in working with diverse clients and stakeholders across various channels (online meetings, phone, email, chat). Experience in the e-commerce industry is highly regarded. Strong problem-solving abilities, coupled with a proactive and data-informed approach to issue resolution. High motivation and enthusiasm for a fast-paced environment, a strong desire for continuous learning, and a proactive approach to acquiring new skills and knowledge Other requirements: Reliable high-speed internet connection with a backup connection in case your main ISP is offline. Laptop or desktop (Intel Core i5 or above, AMD or Apple equivalent with 8GB or more RAM). What’s in It for You? Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics Competitive salary Career growth opportunities A supportive and inclusive workplace that values innovation, collaboration, and personal development Being a part of a company that deeply values our culture and our people Work with an amazing bunch of people

Responsibilities

The Customer Success Associate will manage direct client interactions from onboarding onward, focusing on proactive problem-solving to ensure client satisfaction and retention. Key duties include delivering high-quality support, serving as a primary contact for various stakeholders, and documenting customer feedback for internal enhancements.