Customer Success Associate at The Magnet Group

Washington, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Problem Solving, Coordination, Client Management, Quote Facilitation, Email Communication, Order Processing, Data Entry, Time Management, Negotiation, Interpersonal Skills, Analytical Skills, Multi-tasking, Independent Judgment, Detail-Oriented

Industry

Manufacturing

Description

Description FLSA Classification Hourly Reports to Customer Service Manager Hours Monday – Friday 8:00-4:30 One Day a Week 8:30-5:00 JOB DESCRIPTION Summary/objective Build relationships and find out customer’s needs, solve problems that arise and coordinate deals with clients. Determine the most crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service. Inbound client calls Facilitate quotes Submit via email quotes to clients in the acceptable timeframe Respond to email requests in the acceptable timeframe Attend required meetings as applicable Research and handle client claims Order process Order status Update order tracking Generate re-do orders Return customer voicemails in the acceptable time frame Enter client sample requests Cross training with peer roles Order hold follow-up Respond to website chat requests QUALIFICATIONS Required High School Diploma or G.E.D. Preferred, but not required Minimum one to three years customer service experience Strong organizational skills and ability to work independently Computer literate Proficient in Microsoft Office Good business skills Good sales and marketing background Data entry skills Good oral and written communication skills. Good negotiation skills and customer service ability QA skills Good Interpersonal relationships Problem solving abilities Proficient in multi-tasking Ability to exercise independent judgment and work with minimal supervision. Must be detail-oriented, can plan, organize, set priorities and manage multiple projects. Good analytical, problem solving and time management skills. Self-starter and self-finisher. Handles difficult customers with diplomacy and tact Work environment Climate controlled environment Physical demands While performing the duties of this job, the associate is frequently required to stand, walk, climb, stoop, talk, hear, reach, grasp with hands, feel, and sit. The associate is occasionally required to kneel, push and pull to move objects. The associate must exert up to 5 pounds of force occasionally and/or a light amount of force frequently to lift, carry, push, pull, or otherwise move objects. Specific vision abilities required by this job include concentrated attention and close vision, far vision, color vision, depth perception and the ability to bring object into sharp focus. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

The primary objective is to build customer relationships, identify needs, solve arising problems, and coordinate client deals to ensure first-class customer care. Responsibilities include handling inbound calls, facilitating and submitting quotes, managing order status updates, processing returns, and responding to various client communications.