Customer Success Associate at Thrive Global

, , United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

85000.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Analytical Skills, Problem-Solving, Project Management, Salesforce, G-Suite, Qualtrics, ChurnZero, Microsoft Products, Event Coordination, Customer Support, Organizational Skills, Feedback, Customer Success, Technology Learning, Data Analysis

Industry

Software Development

Description

The Customer Success Associate (CSA) is an excellent opportunity for anyone looking to build a career in Customer Success. CSAs at Thrive are an integral part of the Customer Success team, supporting our Customer Success Managers and Customers with a variety of customer activities across our Cultural Activation and Technology offerings. These activities can range from webinar/event support, delivering product demos, basic platform customization, to handling Tier 1 customer support requests. The Customer Success Associate will help design and launch processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of our Customer Success Team, and deliver greater value to our customers. Who You Are: You are detail-oriented, energetic, and excel at being helpful to both customers and colleagues. You have experience with managing multiple calendars in various time zones and are comfortable scheduling at a global level. You love the fast pace and excitement of a high-growth environment. You’re obsessed with organization, meeting project deadlines, and delivering high-quality customer interactions. You’re someone who enjoys learning new technologies and has experience working across different web platforms (customer support and project management tools especially!) How You'll Contribute: Oversee live training webinar scheduling, and serve as a liaison between Customer Success Managers (CSMs) and Facilitators. Support live events by scheduling, event preparation, and logistics, including attending live events as a representative of Thrive. Support virtual events with scheduling, preparation, tech checks, introducing trainer(s), managing live chat, and launching poll questions. Analyze customer webinar registration/attendance data, and highlight overall product adoption through Thrive App statistics. Capture “raving fans” by recording quotable content throughout live customer webinars. Become an expert in the Thrive platform by handling Tier 1 customer support tickets and working cross-functionally to drive tickets to completion. Identify opportunities to improve the end-to-end training coordination process. Must Haves: Strong communication, analytical, problem-solving, and project management skills Experience using Salesforce, G-Suite, Qualtrics, ChurnZero, and Microsoft products (Powerpoint, Excel) Working knowledge of other data and/or customer management tools like Confluence and Looker is a plus Experienced in coordinating multiple events and schedules with precision and in a timely manner Comfortable communicating with executives both internally and externally A track record of building trust amongst peers to help deliver exceptional client-facing experiences Equipped with an exceptional ability to prioritize, manage time and anticipate needs. A history of organizational excellence and a desire to continuously evaluate and improve existing processes. Comfortable receiving and providing compassionately direct feedback Passionate about changing how we work and live Passion for customer success Problem-solving mindset and entrepreneurial spirit What We Offer: Being part of a mission-driven company that’s truly making a difference in the lives of people around the world Ability to develop within the company and shape our growth strategy A human-centric culture with a range of wellness perks and benefits A competitive compensation package Medical, dental and vision coverage + 401k program with company match Generous paid time-off programs Compensation for this role depends on level, and will likely fall in the $75,000-$85,000 range. We provide a competitive mix of salary, performance bonus, and equity

Responsibilities

The Customer Success Associate will support Customer Success Managers and customers with various activities, including webinar support and Tier 1 customer support. They will also help design and launch processes that enhance internal efficiencies and customer value.