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OVERVIEW

We are looking for an enthusiastic and motivated Customer Success Associate to join our North America team. This entry-level role is designed for recent graduates or individuals looking to break into the SaaS industry. You’ll work closely with our Customer Success and Sales teams to support onboarding, retention, and growth for our SMB customers, while also gaining exposure to the broader GTM function. Whether you have experience in customer-facing roles, are transitioning from sales, or are simply eager to launch your career in tech, this role will give you the opportunity to learn directly from senior leaders and collaborate cross-functionally in a fast-growing SaaS environment.

WHO THIS ROLE IS FOR

• Recent graduates eager to gain experience in SaaS, or someone looking to break into tech
• Adaptable, flexible individuals who thrive in dynamic environments.
• A strong communicator who enjoys problem-solving and building relationships with customers

WHO THIS ROLE IS NOT FOR

• Individuals who are already highly experienced as a CSM in the tech space
• Individuals who need constant direction and supervision.
• Those who struggle with ambiguity or shifting responsibilities.
• Someone looking for a highly structured, slow-paced environment with little change