ABOUT US:

Founded by the world’s leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients.
Visible Alpha: https://visiblealpha.com

Key Responsibilities:Client Engagement:

• Build and maintain strong, long-lasting relationships with clients
• Partner with the Lead/Manager CSM in owning the end-to-end client journey from onboarding to ongoing management,training, ensuring customer satisfaction and success.
• Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions.
• Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction.
• Drive adoption of products/services
• Seek opportunities for growth within existing accounts

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.)
• Business knowledge of Financial Markets and the Buy Side Industry
• Strong Microsoft Office skills – Word, Excel (pivot tables, Vlookup etc)
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.
• Goal Driven Individual with the ability to meet internal and external deadlines
• Ability to prioritize tasks and manage multiple client requests
• Strong problem-solving skills and a proactive approach to addressing client challenges.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms.
• A customer-centric mindset with a passion for helping clients succeed.
  About S&P Global Market Intelligence
  At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
  For more information, visit www.spglobal.com/marketintelligence .
  What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Key Responsibilities:Client Engagement:

• Build and maintain strong, long-lasting relationships with clients
• Partner with the Lead/Manager CSM in owning the end-to-end client journey from onboarding to ongoing management,training, ensuring customer satisfaction and success.
• Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions.
• Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction.
• Drive adoption of products/services
• Seek opportunities for growth within existing account