Customer Success Associate

at  Visitorg

Visit.org is looking for a passionate and ambitious Customer Success Associate, Self Serve located in the LATAM region to join our remote team. The Customer Success Associate, Self Serve will execute operations to help effectively and efficiently serve our corporate partners in supporting our events in the US time zones. The ideal candidate is empathetic and enjoys problem-solving. They also have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

QUALIFICATIONS:

2+ years of experience in customer success, account management support, or operations
Experience using Salesforce to improve efficiency across operations
Comfortable and confident in client-facing communications
Strong attention to detail and superior organizational skills
Ability to multitask and prioritize to manage multiple projects on tight timelines
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology
Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST
How we care
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more

Customer Onboarding Support: Assist in guiding new self-serve customers through the onboarding process by providing them with necessary resources and support.
Customer Engagement: Help maintain proactive communication with customers to understand their needs, provide basic support, and ensure they are utilizing the platform effectively.
Support & Troubleshooting: Respond to customer inquiries and issues, escalating complex problems to senior team members as needed.
Customer Training Assistance: Assist in the development and delivery of training materials, webinars, and resources to help customers make the most of our platform.
Customer Feedback: Gather and report customer feedback to the senior team, helping identify areas for improvement.
Retention & Growth Support: Monitor customer usage and engagement, flagging any concerns to senior team members for further action.
Relationship Building: Support the senior team in building and maintaining strong relationships with customers, helping to foster a positive customer experience.
Data Collection: Assist in collecting and organizing customer data to identify trends and opportunities for improving customer success processes.
Documentation: Help maintain accurate records of customer interactions and feedback in CRM systems.
SOP Support: Assist in the creation and maintenance of Standard Operating Procedures (SOPs) to ensure consistent processes are followed across the team.
Understand and refine current practices in order to enhance productivity in facilitating corporate partner requests
Build renewal and expansion proposals with client-specific information
Provide research and relevant information regarding corporate partner news, org changes, and potential new use cases within existing client companies