Customer Success Associate with German at Revalize

Poznań, Lublin Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

13000.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, German, English, Salesforce, Renewal Management, Negotiation, Customer Retention, Upselling, Cross-selling, Communication, Problem Solving, Software, Relationship Management

Industry

Software Development

Description

Company Description Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. With a portfolio of industry-leading CPQ, PLM, and design solutions, Revalize provides a more efficient route from idea to cash. We serve more than 15,000 customers across the globe. Revalize is a portfolio company of TA Associates and Hg. Job Description The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts. Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions Ensure Price Increase targets are met Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback Manage inbound customer inquiries relating to their account Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone. Support customer nurture activities and campaigns in partnership with Marketing Reply to customer survey responses & recommend the appropriate department to take action Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals Qualifications Strong verbal and written communication skills with a passion for delivering an excellent customer experience (fluency in both German and English is a must) 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role Experience managing renewal and negotiation conversations Professional way of expressing with ability to listen to, understand and present to customers via email and phone. Ability to understand customer’s business needs and how those connect back to product value Proactive problem solver with experience developing creative solutions for customers and the business 1+ years of Software experience a plus Additional Information All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees. Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region. Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. Compensation: PLN 10000 - PLN 13000 - monthly

Responsibilities

The Customer Success Associate manages a portfolio of over 250 accounts, focusing on renewals, product adoption, and identifying growth opportunities. They collaborate with internal teams to resolve customer issues and ensure price increase targets are met.