Customer Success Billing Specialist at DayOne

Johor Bahru, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Problem Solving, Communication Skills, Excel, Reporting Tools, Team Collaboration, Accountability, AR Systems, SAP Systems, Billing Disputes, Finance Operations, Customer Communication, Collection Follow-Up, Process Improvements, Time Management, Mandarin

Industry

IT Services and IT Consulting

Description

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter. Billing & Collection Operations Responsible for invoice issuance based on validated charges Ensure timely and accurate billing, preventing delays that impact cash flow and DSO Coordinate with relevant department to confirm billable items Follow up on overdue accounts, sending reminders and managing payment follow-up Handle customer communication regarding invoice status, payment queries, and adjustments Record all collection interactions and prepare collection status reports Handle customer disputes in collaboration with the Billing Center Manager / Team Lead Coordinate with Sales, Operations, Project teams, and Billing to resolve disputes efficiently Process & Compliance Maintain AR records and ensure alignment with internal controls, company policies, and audit requirements Identify recurring billing issues and recommend process improvements Support month-end closing activities and reporting requirements Job Requirements Qualifications & Experience Diploma in Finance, Accounting, or related field 1–2 years of experience in Billing, AR, Collection, or Finance Operations Experience in AR collection follow-up Familiarity with AR systems, SAP systems Experience in handling billing disputes and escalation processes is an advantage Candidates from Data Center environments or large corporates preferred Skills & Competencies Strong attention to detail and problem-solving skills Ability to manage multiple priorities and meet tight deadlines Good communication skills to interact with internal business teams and external customers Proficient in Excel and reporting tools; familiarity with automation / SAP systems is a plus Ability to read and speak Mandarin is preferred Strong sense of ownership, accountability, and team collaboration DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey. DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world. We’d love to get to know you! Tell us a bit about your background, experience, and what you're looking for in your next opportunity. The more we know, the better we can match you with roles that fit your goals. Let’s start with: - Your professional background, upload a copy of your latest resume. - Key skills and strengths - Career interests and goals This is your moment — make it count!

Responsibilities

The Customer Success Billing Specialist is responsible for issuing invoices based on validated charges and ensuring timely and accurate billing. They will also handle customer communication regarding invoice status and manage payment follow-ups.