This role will provide high level of support to the ANZ Customer Success Specialist Team and all segments of customers
within the ANZ region. Customer Success Administrator handle transactional tasks for all customer segments, to allow
Customer Success Specialist (CSS) to focus on Growth and Adoption.

Responsibilities and Duties

• Address and process Add-On Opportunities for all customers via SF.com
• Provide high standard contract summaries and account reconciliations for customers
• Follow up open support cases for customers and report the outcomes to CSS and Team Leader
• Process partial churn requests for customers
• Manage dashboards and communications via dashboard for SG Fleet
• Assist with any billing or reconciliation items associated with customers
• Account allocation tasks and dealer customer allocation
• Assist with any bespoke customer reporting requests
• Churn and Order queue management

LI-LS1

Required Skills / Qualifications

• 1+ year experience in administrator role.
• Strong written and verbal communication skills with the ability to communicate effectively at all levels.
• Prior experience using Sales Force (or similar CRM) and SAP.
• Intermediate level Excel skills.
• Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held

accountable

• Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
• Customer relationship and conflict management skills
• Methodical and disciplined approach to problem solving

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.co

Responsibilities and Duties

• Address and process Add-On Opportunities for all customers via SF.com
• Provide high standard contract summaries and account reconciliations for customers
• Follow up open support cases for customers and report the outcomes to CSS and Team Leader
• Process partial churn requests for customers
• Manage dashboards and communications via dashboard for SG Fleet
• Assist with any billing or reconciliation items associated with customers
• Account allocation tasks and dealer customer allocation
• Assist with any bespoke customer reporting requests
• Churn and Order queue managemen

accountable

• Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
• Customer relationship and conflict management skills
• Methodical and disciplined approach to problem solvin