Customer Success Consultant (m/w/x) for the dutch market at foodforecast

Aachen, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Customer Relationship Management, Dutch Fluency, English Fluency, MS Office, CRM, Ticket Systems, Presentation Skills, B2B Communication, Customer Retention, Analytical Skills, Solution-oriented Support

Industry

Information Services

Description

Your mission Independent management of a customer base and support for customer projects. Onboarding new customers and building trusting customer relationships. Competently answering customer questions about our product by phone, email, and video call. Working closely with colleagues in the marketing/sales department. Identifying potential for optimization through regular analysis of customer requirements and usage. Regular communication with customers to strengthen long-term customer loyalty. Ensuring high customer satisfaction through proactive communication and solution-oriented support. Your profile Completed commercial apprenticeship, a university degree, or comparable qualifications. You have strong communication skills and a good feel for language. You are fluent in Dutch (minimum C1/C2 level) and have excellent command of English, both written and spoken. You are service-oriented, confident in presentations, and have a confident, competent manner. You are a true team player and enjoy getting stuck in. You want to make a difference and work in a goal- and results-oriented manner as well as responsibly. You have a high degree of initiative, resilience, and flexibility. You are open-minded, empathetic, and quick on the uptake. Confident use of MS Office, CRM, and ticket systems rounds out your profile. Why us? Exciting and responsible tasks in a fast-growing, innovative company with a clear mission. The opportunity for meaningful and future-oriented work—work with us to ensure that less food ends up in the trash. Excellent development opportunities and a start-up environment within a dynamic, multidisciplinary team. Flexible working hours, remote work and a family-friendly work environment. Responsibility for your own projects and freedom to actively contribute. A family atmosphere with many great and motivated people who trust each other and want to achieve a lot together. General conditions: The position can be filled on a full-time or part-time basis to offer flexibility for different life and family situations. Location: Remote or at our CoWorking location in Amsterdam Note: Please send us your documents in English. About us We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.

Responsibilities

Manage a customer base by onboarding new clients and building long-term trusting relationships. Analyze customer requirements to optimize product usage and ensure high satisfaction through proactive communication.