Customer Success Consultant
at
SOUTHERN CROSS SUPPORT SERVICES
Bundaberg, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
05 Jun, 25
Salary
0.0
Posted On
05 Mar, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
Description
Grow your career in a larger, well-resourced organisation
Ongoing Training & Support
Permanent Part Time | Based in our Head Office in Bundaberg
At Access Support Coordination (ASC), we’re seeking a Customer Success Consultant who thrives on delivering exceptional customer experiences. You’ll play a key role in managing referrals, onboarding new clients, and ensuring seamless service delivery. Your financial acumen and ability to work with internal systems will be highly valued as you support billing processes and contribute to operational efficiency.
This role is ideal for someone with customer service, relationship management experience who wants a meaningful and flexible career. NDIS knowledge is an advantage but not essential, just a passion for customer success and problem-solving!
Responsibilities
Guiding people through their NDIS journey – making the process simple and stress-free.
Creating a welcoming onboarding experience for new customers, ensuring they feel supported from day one.
Managing referrals from key stakeholders such as NDIA, OPG, Child Safety, and internal teams.
Building and maintaining strong relationships with customers and our industry partners.
Supporting internal billing processes related to NDIS plans (MYOB experience highly regarded).
Contributing to data-driven service improvements by tracking customer satisfaction and service utilisation.
Collaborating with internal teams to drive better outcomes for our customers.
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