Strong understanding of Australian Legal landscape
Demonstrated customer success background with training delivery skills
About our Team
LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.
About the Role
At LexisNexis, as a Customer Success Consultant, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.
Reporting to our Head of Customer Success, this is a permanent full-time opportunity to be based either Melbourne, Brisbane or Perth with hybrid working available.

Responsibilities

• Delivering a minimum of 40 training hours per month and maintain accurate records
• Planning learning activities to cover the client base and minimize cancellations
• Identifying opportunities for new sales to fulfill client needs
• Enhancing clients’ knowledge of our products and drive usage
• Building effective relationships with individual users and key stakeholders
• Defining client learning needs and plan and implement effective training solutions

Requirements

• Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.
• Experience in customer success or customer relationship preferably within Legal industry
• Experience in training delivery and using platforms like eLearning
• Identify opportunities while building solid relationships with customers and stakeholders
• Possess exceptional communication and presentation skills
• Understand Boolean and free text search principles
• Be authorized to legally work in Australia
• Liaise with a range of management and staff levels, particularly with Sales departments

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
https://www.lexisnexis.com.au/en
https://www.relx.com/careers/join-us
https://youtu.be/9e95IMoKSXw
We are looking to fill this role as soon as possible – apply now to be considered.
Thank you for your interest.
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• Delivering a minimum of 40 training hours per month and maintain accurate records
• Planning learning activities to cover the client base and minimize cancellations
• Identifying opportunities for new sales to fulfill client needs
• Enhancing clients’ knowledge of our products and drive usage
• Building effective relationships with individual users and key stakeholders
• Defining client learning needs and plan and implement effective training solution