Customer Success Consultant at Vera Whole Health

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

122238.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Healthcare Background, C-Suite Relationship Building, Renewal Strategy, Growth Identification, Data & Analytics, Customer Centricity, Teamwork, Resourcefulness, Flexibility, Critical Thinking, Strategic Thinking, Problem Solving, Communication Skills, Value Based Care

Industry

Hospitals and Health Care

Description

Job Description Summary ‎ We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities. This role leads the strategy for Customer Success plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. ‎ How will you make an impact & Requirements ‎ Your Impact ● Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes. ● Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams. ● Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions. ● Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services. ● Collaborate with peers to spot opportunities for growth through additional services or partnerships. ● Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid. ● Track key performance indicators, like customer health and retention, using Customer Success Scores. Minimum Requirements ● BS in Business or Healthcare Administration, MBA preferred ● Possess a minimum of 5+ years in client-facing leadership roles with direct experience in , value based care and health plans. ● Experience with benefits consultants and health benefits ecosystems. ● Experience with Large/Complex Customers ● Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. ● Demonstrate excellent presence and communication skills at all levels of the client organization ● Strong leadership, strategic thinking, and problem-solving skills ● Ability to thrive in a collaborative, high-growth environment. ● Passion for changing healthcare. ‎ Compensation: $81,492.00 to $122,238.00 Beware of fraudulent job postings: While Mosaic Health job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at recruiting@apree.health. Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. Learn More about Mosaic Health Learn More about Millennium Physician Group Learn More about CareMore Health Learn More about Castlight Health Learn More about Vera Whole Health

Responsibilities

This role involves managing assigned client accounts, focusing on customer satisfaction and total cost of care outcomes, while building strong executive relationships and resolving issues in partnership with internal teams. The consultant will execute renewal strategies, identify growth opportunities, and gather customer feedback to improve products across Commercial, Medicare, and Medicaid segments.