Customer Success Consulting at NielsenIQ

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Attention To Detail, Data Visualization, Storytelling, Project Management, Business Issue Analysis, Category Review, Lead Generation, Client Engagement, Consultative Services, Proposal Development, RFP Development, Mentoring, Coaching, Relationship Management, Problem Solving

Industry

Software Development

Description

Job Description NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are a team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and services. General Profile: As a CS Consultant, you will be responsible for delivering high-quality insights and recommendations that support strategic decision-making for clients. You will independently manage portions of projects, contribute to business issue analyses, and play a key role in category reviews, lead generation, and client engagement. This role requires strong analytical thinking, attention to detail, and the ability to communicate complex data in a clear and actionable format. You will also support internal initiatives and mentor junior team members. Key Competencies/Responsibilities: Category Review Analysis Conduct and challenge client briefs with a solid understanding of the briefing process. Build and present category review analyses to identify market trends, growth opportunities, and competitive dynamics. Conduct end-to-end business issue analyses with supervision, addressing client-specific questions. Integrate QBO into analyses to enhance data-driven recommendations. Deliver insights in a clear, actionable format to support client decision-making. Proactively seek feedback on deliverables, incorporating PQR and t-NPS evaluations. Simplify complex problems using data visualization and storytelling techniques. Project Involvement Support other analysts with minimal supervision, contributing to project execution and deliverables. Collaborate with cross-functional teams (e.g., Reporting, BI) for report setup, commentary, and final delivery. Lead Generation & Revenue Contribution Take ownership of Lead Generation by developing a deep understanding of the full NIQ services and product portfolio, including incremental offerings, and by guiding the Insights team and other internal functions to identify, develop, and convert opportunities into incremental sales through strong, trust-based client relationships. Independently identify and qualify leads, meeting specific targets per associate/client. Uncover sales-ready leads that contribute to closed-won revenue at expected levels. Service Model Transition (SMT) Support Understand and apply SMT processes, including proper briefing documentation. Act as the main owner of consultative services related to the Service Model, including core contract renewals, proposal / RFP development processes, and the creation and delivery of customer presentations Thought Leadership Proactively use and summarize TL materials, identifying emerging trends and best practices in category management and analytics. Create customer value by leveraging existing NIQ tools and capabilities to support clients’ business objectives through Thought Leadership materials. Client Engagement & Relationship Management Contribute to or lead client relationships depending on client size, engaging with key departments and stakeholders. Develop and implement a Joint Business Plan for each assigned client, including the definition and alignment of client objectives, as well as the establishment and tracking of success metrics. Work in close collaboration with the Sales (AD) team to define strategic direction and customer service strategy, driving client priorities through the Joint Business Plan. Engagement Actively participate in and lead internal initiatives or Service Excellence workstreams. Developing Others Mentor and coach junior associates, supporting their development and integration into the team. Qualifications Min 5-8 years of experience Extra Competencies Leadership: Accountable for own contributions and contributing to meeting team’s objectives Problem Solving: Solves problems and determines appropriate actions/solutions in straightforward situations; analyzes possible solutions using experience and judgment and precedents Interpersonal Skills: Explains factual information of limited complexity to others in straightforward situations We offer you: A diverse work environment Learning achievement academy Global exposure, engagement and collaboration opportunities Ongoing career growth and skill development Engaging and challenging work within our portfolio of clients Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The Customer Success Consultant is responsible for delivering high-quality insights and recommendations to support strategic client decision-making, managing project portions, and contributing to business issue analyses and category reviews. This role also involves leading lead generation efforts and owning consultative services related to the Service Model Transition.