Customer Success Coordinator at eltlearn

Brasília, Federal District, Brazil -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, English Teaching, Onboarding, Problem Solving, Critical Thinking, Interpersonal Communication, Relationship Building, Upselling, Cross-selling, Customer Feedback Analysis, Troubleshooting

Industry

Education Administration Programs

Description

Position: Customer Success Coordinator Company Overview: elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach. Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service. Key Responsibilities: - Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication - Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience - Onboard new learners and guide them through our services, ensuring a smooth and successful implementation - Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise - Collaborate with cross-functional teams to improve processes and enhance the overall learner experience - Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services - Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements - Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies Qualifications: - Bachelor's degree in Teaching - 2+ years of experience in teaching English (customer success or account management a plus) - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers - Excellent problem-solving and critical thinking skills - Ability to work independently and manage multiple tasks and priorities - Fluent in English (both written and spoken) Location: This is a remote position based in Brazil. You will have the flexibility to work from home. Contract Details: This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers. If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals, we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.

Responsibilities

The coordinator serves as the primary contact for learners, managing onboarding and providing ongoing support to ensure customer success. They also collaborate with cross-functional teams to improve the learner experience and identify growth opportunities through upselling.