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Customer Success Coordinator at Healthix
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

30.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Outreach, Engagement, Collaboration, Salesforce CRM, Reporting, Relationship Management, Attention To Detail, Presentation Skills, Flexibility, Resourcefulness

Industry

Hospitals and Health Care

Description
JOB TITLE: Customer Success Coordinator Part Time Temporary REPORTS TO: Associate Director, Relationship Management DEPARTMENT: Customer Experience HOURS: 40 Hours Pay Range: $25-$30 per hour M-Thu 9-5p HYBRID POSITION SUMMARY: The Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals • Work collaboratively with the Customer Sucess Management team and other key departments within Healthix to meet organizational goals • Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database • Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health) · Assist with other department duties as needed SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: · Bachelor’s Degree is required · Minimum of two+ (2+) years of related experience, preferably in the health care industry · Extremely organized with high attention to detail · Competence in developing strong relationship skills with high emphasis on delivering value and service · Comfortable presenting to small to medium sized audiences · Team player, results oriented, flexible and resourceful · Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM
Responsibilities
The Customer Success Coordinator will actively engage existing Healthix customers to support Statewide Common Participation Agreement goals and collaborate with the Customer Success Management team to meet organizational objectives. This role involves managing information and documenting all outreach activities within the Salesforce CRM database.