Job Title: Customer Success Coordinator
Location: Santa Monica, CA
Experience Required: 2-3 years
Team: Customer Success
Reports to: Customer Success Manager

ROLE OVERVIEW:

Home From College is the leading Gen Z career platform helping students find flexible work, earn income, and gain professional experience by collaborating with the brands they love. From global companies like Uber and Verizon to challenger brands like Poppi and Chamberlain Coffee, we help brands activate Gen Z talent and build long-term loyalty through on-campus and digital GIGs.

WHAT YOU’LL DO

• Own post-sale coordination and support for brand accounts, ensuring timely and consistent communication and clear understanding high level goals and KPI’s
• Support onboarding of new brand clients and help them activate their GIG programs
• Support on and answer customer questions, pain points and help them find success using the software, and with our community of Gen Z workers
• Act as the liaison between internal teams (Sales, Marketing, Tech) and brand clients to ensure alignment
• Document best practices and support internal process improvements as we scale