WHERE DO YOU FIT IN?

We are seeking a Customer Success Coordinator to join Home-in to support our customers through their home-buying journey. The Operations and Customer Success Team s are pivotal to our business as we are responsible for ensuring the success of each and every one of our customers’ property journeys– from search to settlement.

EXPERIENCE

• Experience in customer service, administration and/ or operational support
• A commitment to providing exceptional customer service
• Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
• Prioritisation and planning skills to manage work volume appropriately
• Excellent attention to detail and ability to navigate complex processes and information
• Exceptional team player and desire to join a winning team!
  Please note: In order to provide support to our customers in WA, this role may require you to work outside Sydney business hours from time to time. The hours of coverage would be 10AM - 6PM where required.

WHY JOIN US?

• Enjoy a flexible and dynamic start-up environment
• We nurture a safe space for our people to show up as they are!
• Competitive salary and staff benefits
• Opportunities for professional growth and development
• Access to the best in class benefits that CommBank offers
  Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don’t meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for!
  If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
  We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
  Advertising End Date: 06/08/202

• Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
• Liaise with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
• Manage our support inbox – You will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.
• Process all tasks and support requests within agreed turnaround times.
• Ensure consistent accuracy in a high volume and deadline-driven environment.
• Stay up to date on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate .