Customer Success Coordinator at MOMENTIVE PERFORMANCE MATERIALS ASIA PACIFIC PTE LTD

Cebu, Isabela, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Relationship Building, Teamwork, Time Management, Salesforce, HTML, CSS, Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Industry

Chemical Manufacturing

Description

Job Description DUTIES & RESPONSIBILITIES: Partner with sales, account management, and client relationship management teams to train employees on product updates Basic knowledge of platform system and tools Develop and maintain strong client relationship throughout the customer lifecycle Provide best practices to clients Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Gaining exposure to some of the complex tasks within the job function Other duties as assigned MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Experience: Requires 2 years minimum of related experience. Requires a bachelor’s degree Basic HTML and CSS knowledge Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications Other Skills: #LI-NR1 #mometivesoftware Excellent verbal and written communication, organization and follow up skills Excellent relationship building skills and ability to work both individually and as a member of a team are necessary Proven ability to handle multiple tasks with minimal supervision Ability to work effectively within a fast-paced, deadline-driven environment Salesforce experience is a plus About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave Inclusive and Welcoming Environment Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

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Responsibilities

The Customer Success Coordinator will partner with various teams to train employees on product updates and maintain strong client relationships throughout the customer lifecycle. They will also provide best practices to clients and ensure excellent customer service.